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The 4CNet team, including campus and Chancellor’s Office staff from both the California State University (CSU) and the California Community Colleges (CCC), has successfully connected 92 California Community College locations to the 4CNet backbone. The 92 connections to 4CNet translate into connecting all 106 community colleges and 17 administrative sites, since several Community College districts chose to connect to as a district and provide campus connections through their districtwide area network. The final T-1 circuits were installed in December 1997. All CCC sites funded for 4CNet were provided with their data connection, and the majority of sites have connected their Local Area Network to their 4CNet router. In order to confirm that the installation process has gone well overall and to gain information on how additional improvements can be made, all CCC 4CNet subscribing sites will soon receive a final information packet consisting of network documentation and graphics, as well as a 4CNet Feedback Questionnaire. All CCC subscribers to 4CNet are encouraged to complete and return the questionnaire. Follow-up efforts will continue to assure successful connections for all campuses. Now that the installation process is complete, all 4CNet subscribers should use the Customer Support Center’s number (562-985-9533) for all service issues or questions. This will open a Problem Ticket that can be followed to resolution. 4CNet Customer Service Center’s functions and procedures will be covered in more detail in next month’s issue of TIPS. |
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